We offer same day appointments, telephone consultations, online appointments, as well as appointments you can book in advance. Our phone lines open at 8 O'clock in the morning and patients can either call in to book an appointment or come in to the surgery during opening hours to book an appointment.
To book online appointments as well as order prescriptions, please ask for your registration forms at reception and visit the following NHS patient online website to register https://www.patientaccess.com/
All consultations are by appointment and each one lasts approximately 10 minutes, although longer appointments can be made if necessary. Please keep one appointment for one person and keep to time during the consultation otherwise subsequent patients will get very delayed.
You can usually choose which Doctor you would like to see but if you want an urgent appointment and your Doctor is busy, you may have to see someone else. Urgent cases will always be seen the same day.
However, if you wish to see a particular GP or Nurse of your choice, this cannot always be guaranteed.
We also offer same day telephone consultations.
Early morning and late night appointments may be subject to change. Please confirm the times by calling the surgery.
Late Arrival For Appointments
Except under exceptional circumstances, patients more than 10 minutes late for their appointment will have to wait until the end of surgery to be seen. Patients arriving more than 20 minutes late will not be seen and will need to rebook.
PLEASE NOTE: THE SURGERY TELEPHONES ARE CLOSED BETWEEN 1.00PM AND 2.00PM.
If You Are Unable To Keep Your Appointment
We understand that sometimes you may not be able to keep an appointment that you have booked, or may have to reschedule. It would greatly assist us if you could telephone us in advance to notify us that you cannot make your appointment or no longer need to see a clinician. This may mean patients who need medical attention can be seen sooner
Extended Access Appointments
We are now able to offer patients appointments between 6.30pm and 8pm every Monday-Friday as well as on Saturday mornings via the Extended Access Service run by the Shirley Medical Centre on Wickham Road at Shirley, Croydon. There are GP, Nurse and Healthcare assistant appointments available.
Patients unable to get an appointment with any of our GPs could take advantage of this service. To book an appointment please speak to a member of reception staff.